FAQ
What services does Goldhill Memorial Centre offer?
At Goldhill Memorial Centre, we offer a comprehensive range of funeral services including traditional funerals, memorial services, cremation, pre-planning services, and grief support.
How can I contact Goldhill Memorial Centre?
You can reach us by phone at +65 6250 8088 or +65 8428 0801
What is the cost of your funeral services?
The cost of our services varies depending on the specific arrangements and services selected. We offer a range of packages to suit different budgets. For a detailed quote, please contact us directly.
Do you offer pre-planning services?
Yes, we offer pre-planning services to help individuals and families plan their funeral arrangements in advance. This can provide peace of mind and ensure that your wishes are respected.
What types of payment do you accept?
We accept a variety of payment methods including cash, checks, and major credit cards. Payment plans are also available upon request.
Can I customize the funeral service?
Absolutely. We work closely with families to create personalized and meaningful services that honour the life and legacy of their loved ones. Customization options include choice of music, readings, floral arrangements, and more.
Do you provide grief support?
Yes, we offer grief support services to help families cope with the loss of a loved one. Our services include counselling, support groups, and resources for dealing with grief.
What is your policy on viewing and visitation?
We offer flexible options for viewings and visitations, allowing families to choose the arrangements that best suit their needs. Please contact us to discuss your preferences.
Are your services available 24/7?
Yes, our services are available 24/7. We understand that the need for our services can arise at any time, and we are committed to being there for you whenever you need us.
What should I bring when meeting with a funeral director?
When meeting with a funeral director, it’s helpful to bring the following: personal identification for the deceased, a recent photograph, clothing for the deceased, and any pre-arranged funeral plans if applicable.
Can I hold a funeral service at my place of worship?
Yes, we can coordinate with your place of worship to arrange a funeral service. We respect and accommodate all faiths and traditions.
Do you handle international repatriation?
Yes, we offer international repatriation services to assist in bringing your loved one back home. This includes handling all necessary paperwork and coordination with relevant authorities.
What is the difference between a funeral and a memorial service?
A funeral service typically involves the presence of the deceased’s body, whereas a memorial service does not. Both types of services can be personalized to honour the deceased.
How do I arrange for a funeral if a death occurs out of state?
If a death occurs out of state, please contact us immediately. We can assist with all necessary arrangements to bring your loved one back and ensure that all procedures are followed.
What is cremation and how is it different from a traditional burial?
Cremation is an alternative to traditional burial where the body is reduced to ashes. The ashes can then be kept in an urn, scattered, or buried, based on the family’s wishes.
Do you offer green or eco-friendly funeral options?
Yes, we offer green and eco-friendly funeral options that minimize environmental impact. Please ask us about our sustainable choices.
Can pets attend the wake and funeral service?
Yes, we understand that pets are part of the family, families may bring their pet to the wake and funeral service. However, pets are not allowed in Mandai Crematorium, Tze Tor Ann Temple Crematorium, and Bright Hill Crematorium.
How do I write an obituary?
We can assist you in writing an obituary. We offer guidance and templates to help you create a meaningful tribute.
What should I do if a death occurs at home?
If a death occurs at home, contact emergency services and then reach out to us. We will guide you through the next steps.
What are the steps involved in arranging a funeral?
Arranging a funeral involves several steps, including meeting with a funeral director, selecting the type of service, choosing burial or cremation, arranging for transportation of the deceased, and planning the details of the service such as music, readings, and flowers.
Can I pre-pay for my funeral services?
Yes, we offer pre-payment options for funeral services. This can help lock in current prices and ease the financial burden on your family in the future.
What should I expect during the initial consultation with a funeral director?
During the initial consultation, you will discuss your needs and preferences, review service options, and receive an estimate of costs. The funeral director will guide you through each step of the process and answer any questions you may have.
Do you offer online memorials or virtual services?
Yes, we offer online memorials and virtual services to accommodate those who cannot attend in person. This includes live streaming of services and online tribute pages.
Can I hold a memorial service at a later date?
Yes, you can hold a memorial service at a later date. We understand that circumstances may require a delay, and we can help you plan and organize a meaningful memorial service when you are ready.
How do I choose between burial and cremation?
The choice between burial and cremation is up to personal preferance and may be influenced by religious beliefs, family traditions, environmental concerns, and cost. Our funeral directors can provide information on both options to help you make an informed decision.
What are the benefits of a pre-arranged funeral?
Pre-arranged funerals ensure that your wishes are known and respected, relieve your family from making difficult decisions during a time of grief, and provide financial benefits by locking in prices at current rates.
Can you assist with obituary notices and death certificates?
yes, we can assist with preparing and publishing obituary notices as well as obtaining death certificates from the appropriate authorities.
What kind of caskets or urns do you offer?
We offer a wide selection of caskets and urns in various styles, materials, and price ranges to suit your preferences and budget.
Are there any legal requirements I should be aware of?
There are various legal requirements related to death certificates, permits for burial or cremation, and transportation of the deceased. Our staff will guide you through all necessary legal steps.
What happens if a death occurs abroad?
If a death occurs abroad, we can assist with international repatriation to bring your loved one home. This includes coordination with foreign authorities, consulates, and airlines.
Do you offer transportation services for the deceased?
Yes, we provide transportation services for the deceased, including transfers from the place of death to our facility and to the final resting place.
Can I visit your facility to see the options available?
Yes, we encourage families to visit our facility to see our options and meet with our staff. Please contact us to schedule an appointment.
How do I handle donations instead of flowers?
If you prefer donations instead of flowers, we can help you set up a donation fund or provide information on how to direct donations to a charity or cause of your choice.
What are the different types of funeral services you offer?
We offer a variety of funeral services including traditional funerals, memorial services, graveside services, and celebration of life ceremonies. Each service can be tailored to meet your specific needs.
What support do you provide after the funeral?
We offer ongoing support after the funeral, including grief counselling, support groups, and follow-up services to help families cope with their loss.
Can I include personal items in the casket?
Yes, you can include personal items in the casket. Many families choose to include letters, photos, or mementoes that were meaningful to the deceased.
What is the process for a green burial?
A green burial is an environmentally friendly option that involves using biodegradable materials while avoiding embalming chemicals. Please do contact us for a more detailed discussion
Can I scatter ashes in a special location?
Yes, ashes can be scattered in a special location, but it’s important to check local regulations as some areas have restrictions on where ashes can be scattered. We can assist with this process.
Do you offer keepsake jewellery or other memorial items?
Yes, we offer a range of keepsake jewellery and memorial items such as lockets, pendants, and urns that can hold a small portion of the ashes or a lock of hair.
How do I write a eulogy?
Writing a eulogy can be challenging. We can provide guidance and support to help you create a meaningful and heartfelt tribute to your loved one.
What options are available for children’s services?
We offer specialized services for children, including smaller caskets, age-appropriate ceremonies, and support resources for grieving families.
Can I personalize the funeral service with multimedia presentations?
Yes, we offer options for multimedia presentations including slideshows, videos, and music to personalize the service and celebrate the life of your loved one.
Do you provide services for non-religious or secular funerals?
Yes, we provide services for non-religious or secular funerals. We respect all beliefs and can help create a meaningful ceremony that reflects the deceased’s values and wishes.
What should I do if I need to cancel or change a pre-arranged funeral?
If you need to cancel or change a pre-arranged funeral, please contact us as soon as possible. We will work with you to make any necessary adjustments.
How do I obtain a refund if a pre-paid service is cancelled?
Our pre-paid services come with a refund policy. Please refer to the terms of your contract or contact us for specific details on obtaining a refund.
What happens if I move after pre-arranging my funeral?
If you move after pre-arranging your funeral, we can assist in transferring your arrangements to a new location. Please contact us to discuss the details.
Do you offer bilingual or multilingual services?
Yes, we offer bilingual and multilingual services to accommodate families whose first language is not English. Please let us know your language preference.
Can you help with social security and veterans’ benefits?
Yes, we can assist with applying for social security and veterans’ benefits, including any funeral benefits available to the deceased.
What kind of floral arrangements do you offer?
We offer a wide variety of floral arrangements, from simple bouquets to elaborate displays, which can be customized to reflect your loved one’s preferences. Please contact us for more details.